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AI-powered protection support for Cover Genius

See how Lorikeet handles claims, coverage queries, and account support — using Cover Genius's real products, policies, and terminology.

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Chat with Cover Genius AI
Ask about claims, coverage, cancellations, or account access
How do I file a claim for a cancelled flight?
My claim has been pending for 2 weeks — what's happening?
I want to cancel my protection and get a refund
Click the chat icon in the bottom right corner to start
6
Workflows
6
Knowledge base articles
5
Guardrails
Built for Cover Genius's XCover platform
What's configured

Protection support workflows

Each workflow handles a specific type of customer query end-to-end, with guardrails and escalation paths built in.

1
Claim status inquiry
Track existing claims, understand timelines, and get proactive guidance on missing documentation
2
File a claim
Step-by-step FNOL submission guidance with document requirements for every protection type
3
Policy cancellation and refund
Handle cancellations, refunds, renewal opt-outs, and partner-purchased protection
4
Coverage verification
Help customers understand what's covered, exclusions, excess amounts, and policy terms
5
Claim denial and dispute
Empathetic handling of denied claims with clear appeal process and escalation paths
6
Account access and setup
XCover account activation, password reset, multiple accounts, and certificate lookup
How it works

Not just another chatbot

Lorikeet doesn't recite help articles. It reasons through problems and takes action.

1
Protection-aware reasoning
Claims, coverage checks, refund eligibility — the AI understands XCover's product structure and responds with the right context for each protection type.
2
Partner-aware context
Customers come from different distribution partners. The AI adapts its language, policy references, and escalation paths based on where the protection was purchased.
3
Guardrails that protect trust
No hallucinated coverage details. No unauthorized claim approvals. Frustrated customers get escalated immediately with full context for your team.

See what Lorikeet can do for Cover Genius

Claims, coverage, cancellations — handled with the accuracy and empathy your customers expect.

Try the dashboard Get a demo