AI-powered protection support for Cover Genius
See how Lorikeet handles claims, coverage queries, and account support — using Cover Genius's real products, policies, and XCover platform.
Chat with Cover Genius AI
Ask about claims, coverage, cancellations, or account access
Click the chat icon in the bottom-right corner
Call Cover Genius AI
Same AI, same knowledge — just over the phone
0489 078 302Demo number · Available 24/7 · Fully customisable
What Lorikeet can do for Cover Genius
AI that understands embedded protection — claims, coverage, cancellations, and the nuances of the XCover platform.
Claim status inquiry
Track existing claims, understand timelines, and get proactive guidance on missing documentation.
File a claim
Step-by-step FNOL submission with document requirements for every protection type.
Policy cancellation & refund
Cancellations, refunds, renewal opt-outs, and partner-purchased protection — handled conversationally.
Coverage verification
What's covered, exclusions, excess amounts, and policy terms — explained clearly for every product.
Claim denial & dispute
Empathetic handling with a clear appeal process and escalation when customers need it most.
Account access & setup
XCover account activation, password reset, and certificate lookup — no waiting on hold.
How we built this for Cover Genius
Built from scratch for Cover Genius. Real processes for real scenarios your customers face every day.
Connected your systems
Ready to connect to XCover, claims management, and customer databases. This demo shows the experience — yours will have real integrations.
Wrote your support processes
6 workflows covering claim status, FNOL filing, cancellations, coverage queries, claim disputes, and account access.
Added your knowledge
Protection products, coverage details, claims procedures, and XCover platform documentation. Instantly searchable by the AI.
Went live
Chat is working right now. Voice and email work the same way when you're ready.
Customers can call too
Same AI, same knowledge — just over the phone. Call to experience what Cover Genius customers would hear when they reach out for help.
0489 078 302Demo number · Available 24/7 · Fully customisable to your brand
How Lorikeet works
No code required. Your team can build and update AI support agents directly.
1 Create support scenarios
Define your support processes in plain English. Tell the AI what to do, step by step:
verify their booking reference and protection type first.
Then walk them through the required documents and
submit the FNOL for review."
Lorikeet understands context, handles edge cases, and follows your instructions precisely.
2 Connect your systems
In production, the AI can take real action — looking up claims, checking coverage, processing cancellations. Connect any API:
- XCover platform and claims management
- Policy lookup and coverage verification
- Refund processing and cancellation workflows
- Account management and certificate retrieval
No code required on Lorikeet's side — just configure the endpoints.
3 Add your knowledge
The knowledge base gives your AI instant access to your products, policies, and procedures:
- Protection products and coverage details
- Claims procedures and documentation requirements
- Updated once — reflects everywhere instantly
- No retraining required
The AI retrieves relevant articles automatically and cites them in responses.
4 Test and go live
Lorikeet's built-in testing tools validate your AI before going live:
- Simulations with realistic customer scenarios
- Guardrails for compliance and accuracy
- Human escalation paths when needed
- Gradual rollout controls
Deploy to chat, voice, email, or SMS — same AI brain across every channel.
See what Lorikeet can do for Cover Genius
Connected to your actual claims data. Handling your real customer volume. This sandbox is just the start.